Ingestion Guidelines

• Ingestion FAQ
• Metadata Best Practices
• MRSS Feed Requirements

General

• When Should/Shouldn't I Setup a Company White Label with Affiliates?
• Platform Company Model

Beta Features

• New Portal Navigation Menu
• How to Switch to the New Portal Look (New UI)
• Introducing Quick Navigation (Double Tap 'Ctrl')

Troubleshooting

• How to Save a HAR File/Log in Google Chrome
• Improving Ad Starts
• How to Export HAR log from PC (Internet Explorer) - Fiddler
• Slow Player Loading
• Video Connection Error
• How to install FireFox Firebug and HAR Log saving software

Ad Related Questions

• How to configure SpotXchange to mute your ad media
• Domain Transparencies - Standard vs. Static Player Tags
• Sounds on Muted Player
• Reporting Discrepancies

Other

• Mobile Muted Autoplay Options
• File Formats for Whitelist & Blacklist
• How to Find your Object Entity ID
• How to Enable Facebook / Video Deep Linking (Sharing)

Switching to the New Player Tag

• How Can I Apply a Previously Supported Customization Options in the New Player

Login Issues

• How to Reset your Password

Content Owners Getting Started

• White Label and Affiliate Company Setup Comparison
• What Guidelines do you Suggest for Editing Metadata?

Content Owner FAQs

• My official company name has changed, how can I update it in the Portal?
• I received a payment advance. What is it for?
• I'm having trouble understanding my payment advance
• How can I be notified of when payments are made?
• How can I update my payment information?
• What do "Payables" and "Receivables" stand for in the "Invoice" Section?

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