While the Vidible player has the capability to ensure the player's volume is "muted", often times ad vendors deploy technology to override the "muted" setting for their ad medias. Popular ad vendor SpotXChange actually advises
- To set your "Channel audio levels to 0". This will ensure that the maximum audio level will be none when running the SpotXChange ad vendor.
- To include the parameter "ad_muted=1" in the SpotXChange ad tag
For more information on how to configure this within your SpotXChange configuration please contact your SpotXChange representative.