How to Upload a Custom Thumbnail to your Video

What is a Thumbnail?

A Thumbnail is a static image that represents your video in the Video Library page and on 'Click-to-Play' Players before they begin playback. The thumbnail image is intended both to visually describe the main topic or concept of the video while also intriguing viewers to click on the player to playback.

By default, a high quality thumbnail is automatically generated when you upload a new video to the Portal, but you may also choose to upload your own custom thumbnail if you want a specific image to be displayed.

Note: The recommended minimum image size for the thumbnail is 640x360 pixels, in the following formats: .jpg, .jpeg, or .png.



Upload a Custom Thumbnail

To upload a custom thumbnail to your video, perform the following steps:

  1. Go to the portal by clicking here.


  2. Hover over 'MEDIA' in the Portal menu and select 'VIDEOS'. The video library page is displayed.


  3. Optional: Search for the relevant video by entering it's name and pressing enter/return. Relevant results are displayed.

  4. Go to the required video and click on 'Edit'. The ‘Basic Information' tab of the video edit page is displayed.


  5. Go to the 'THUMBNAILS' field and click on the thumbnail image. A thumbnail image popup window is displayed.

    Note: The existing thumbnail is an image that was automatically generated by the system upon upload of the video.

  6. In the 'THUMBNAIL' popup window, click on 'Upload new'. A finder/explorer window will display allowing you to select an image to upload.

    Note: After the upload has completed, your image will be added to the existing thumbnail gallery and automatically selected as the thumbnail of this video.


  7. Optional: After uploading one or more images, you can choose which image to display as your video's thumbnail by clicking on the relevant thumbnail's radio button.

  8. Optional: You can remove previously uploaded thumbnail images by hovering over the relevant image and clicking on the red 'X' icon.

  9. Click on 'SAVE'. Your new thumbnail is applied to your video. The thumbnail image will be displayed in the Video Library page and as the main poster of any "Click-to-play" players.


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